“Dear Babette:
I am sending this email to you because I think you and your wonderful organisation deserve some praise. I visit Reigate from time to time and the highlight of my visit is always a trip to your shop so that I can find some of the things for my kitchen that I find I cannot buy anywhere else.
Your staff are friendly and incredibly helpful and your special replacement scheme is such a wonderful idea. I don't know if you know but I burnt one of my steamer saucepans and was staggered when I was told by the lovely Marion that as it was an accident I could have a replacement set at half price because I was a member of your Red Apron club.
We are all going through a difficult time with many businesses closing down and in most cases it is because they have no idea of customer service and simply blame the slump for all their problems. You make customer service a top priority and you will survive the present economic climate when all around you will be moving out and closing down.
Congratulations and onward and upward!
Kind regards,
Martin Breese, Brighton
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